We want you to be able to evaluate the system with real confidence. This policy explains exactly when a refund is available, when it is not, and how to request one.
You may request a full refund of your purchase price within fourteen (14) calendar days of your original purchase date, provided you have not received the benefit of the system as described in Section 2.
The 14-day window is counted from the date and time of your purchase confirmation, not from the date you first log in or begin working through the training.
A refund returns the amount actually paid. Where a promotional code was applied at checkout, the refund is of the discounted amount charged, not the list price.
Two things end refund eligibility: publishing a live sale, and extracting the training library. Either one on its own is enough.
You have published a live sale if, at any point, you have done any of the following through the Platform:
Why this is the line: once a sale goes live, you have used the system for its intended commercial purpose and received the benefit of it. Publishing is a deliberate action; nothing goes live by accident.
Drafting a listing, uploading photos, building your site, working through training modules, and previewing your site privately do not count as publishing. You can build out everything and still be eligible.
The training curriculum, field guides, operator handbook, document templates, and pricing catalogue are the core intellectual property of the system. Downloading them in bulk is functionally the same as keeping the product.
You have extracted the training library if account activity shows that you have downloaded, exported, or saved more than half of any one of the following categories. Each category is measured on its own and they are never added together — meeting any single one of them is enough:
Counts are of distinct items. Downloading the same template six times counts as one template, not six.
The training curriculum, the pricing catalogue and its comparable-sales data, and the operator handbook are delivered as complete single files rather than as numbered items, so no count applies to them. Downloading any one of those three is taking that material in full, and ends your eligibility on its own.
Why this is the line: these materials cannot be returned. Once they are on your device, a refund would leave you holding the full product at no cost. This clause exists to stop that specific abuse — it is not intended to penalize ordinary use.
Normal use is fine. Reading lessons, streaming or viewing materials in the browser, downloading a handful of templates you actually need, printing a guide for reference, and working all the way through the training do not end your eligibility. This provision is aimed at wholesale extraction of the library, not at studying the material you paid for.
You have also received the benefit of the system if you have completed and passed the quizzes for the substantial majority of the training curriculum. Completion is recorded automatically in your account.
Your territory reservation is included in the 14-day guarantee. Your territory claim is released back to the available pool at the time the refund is approved, and you have no further right to it. If someone else purchases that city afterward, it is no longer available to you, including on a later repurchase.
Fees for additional cities ($250 each) follow the same rule and are measured from the date each additional city was purchased, not from your original purchase date.
If your plan includes a recurring monthly fee:
Cancel through your account dashboard or by emailing info@kingdom-creatives.com. To avoid the next charge, cancel at least twenty-four (24) hours before your renewal date.
Email info@kingdom-creatives.com with:
We will confirm receipt within two (2) business days and process approved refunds within five (5) business days of approval. Refunds are issued to the original payment method. Your bank or card issuer typically takes an additional five to ten (5–10) business days to post the credit.
Before approving a refund we may review your account records, including publication history, download and export activity, training completion, template access, and login history. We will only use this information to determine eligibility under this policy.
Please contact us before disputing a charge with your bank. Most issues are resolved faster by email than by chargeback.
If you initiate a chargeback, we may suspend your account and release your territory while the dispute is pending, and we will provide the payment processor with account records, activity logs, and publication history relevant to the dispute.
If we deny a refund request, we will tell you specifically why. You may respond with additional information and ask us to reconsider once.
Nothing in this policy limits any right you have under applicable consumer protection law. Where the law gives you a stronger remedy than this policy, the law controls.
When a refund is issued, your license to the system and all of its materials ends immediately, except as needed to export your own data during the window described below. From that point you must:
This does not apply to contracts, agreements, or business records you have already executed with your own clients. Those remain yours, remain valid between you and your clients, and you may retain them as long as you need to.
Your territory is released back to the pool immediately. Your account and tenant site remain available for fifteen (15) days so you can export your own data, consistent with the export window in the Operator Agreement. During that window the account is export-only: you may not publish sales, list new sales, or generate marketing materials. After fifteen days the account and tenant site are deactivated.
Continuing to use, reproduce, distribute, or resell the materials after a refund is a breach of the Operator Agreement and an infringement of Kingdom Creatives LLC's intellectual property rights.
We may retain limited transaction and account records after a refund as required for tax, accounting, and dispute-resolution purposes, as described in the Privacy Policy.
Kingdom Creatives LLC
2018 W Roberts Ave, Nampa, ID 83651
info@kingdom-creatives.com